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What is an email scam?
Criminals are soliciting customers by email in an effort
to illegally obtain personal information. The email address
and the website address may appear almost identical to
those of legitimate financial institutions. The email will
claim that there is a problem with an account and will
provide a link to a site that may look authentic.
You will
be asked to input personal information such as bank account
numbers, PINs and a Social Security Number. These e-mails
attempt to trick customers into supplying sensitive personal
data. This fraudulent practice is often called "phishing" or "spoofing".
Contact your real financial institutions's web site or
call them directly.
IMPORTANT: If you receive an e-mail
requesting personal information, you should not provide
it or click on a link - even if it looks like the request
comes from a legitimate website.
Below is a sample phishing e-mail
recently sent to other bank customers:
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Subject: Found error! Please resubmit First National Bank Central Florida
Security Key: dlruzfujrkszkq45j634bs7muof
nnwhgg
Dear First National Bank Central Florida Customer:During
our regular update and verification of the Internet
Banking Accounts, we could not verify your current
information. Either your information has been
changed or incomplete, as a result your access
to use our services has been limited. Please
update your information.To update your account
information and start using our services please
click on the link below: http://www.bankname.com/internetBanking/RequestRouter?requestCmdid=DisplayLoginPage
Note: Requests for information
will be initiated by BankName Business Development;
this process cannot be externally requested through
Customer Support.
Sincerely, First National Bank Central Florida Accounts
Department,
John Doe |
Who Should I Contact?
Contact
First National Bank's Customer Support immediately at
800-869-9456 or email us at info@fnbcfla.com if you suspect Identity theft or fraud involving any of your
First National Bank of Central Florida accounts.
Other Important Contact Information
| Contact Name |
Web Site |
Phone Number |
| Equifax |
www.equifax.com |
Fraud Line: (800)525-6285 |
| Experian |
www.experian.com |
Fraud Line: (888) 397-3742 |
| Trans Union |
www.transunion.com |
Fraud Line: (800) 680-7289 |
| Federal Trade Commission |
www.ftc.gov |
Fraud Line: 1-877-IDTHEFT |
Other [exterior] Links:
How Not to Get Hooked
http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm
When Bad things Happen to your Good
Name
http://www.ftc.gov/bcp/conline/pubs/credit/idtheft.htm
Security tips from the national
security alliance
http://www.staysafeonline.info/sectips.adp
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